Frequently Asked Questions
Find answers to our most asked questions below.
Customer Support
4
- What sort of training do you offer to speakers and moderators? Is there a minimum amount of bandwidth a speaker or moderator needs to have from where they are presenting in order to make sure there are no issues with their presentation?
- What level of support do you provide leading up to the event?
- What level of support on the day of the event do you offer attendees during the event/meeting?
Customizable Platform
4
- What is the capacity of your product i.e. how many people could attend the virtual meeting? How many people could attend an individual session?
- What assistance does your product offer with the registration of attendees and is it able to handle financial transactions should we want to charge a registration fee?
- Does your platform link with other registration systems?
Exposure & ROI
4
- Can your system help market our virtual meeting?
- We would like the opportunity for our Sponsors/Exhibitors to setup one on one appointments during the lunch time period with attendees of the meeting. How can your product assist with this need and what resources would you need from us to make this happen.
- If the Sponsor/Exhibitor wanted to do a presentation at lunch time instead of one on one appointments would your system allow for that?
Planning
12
- Is your platform a do-it-yourself, or do we have your team helping us build it out?
- What is the performance availability of your platform during the virtual meeting?
- What is the capacity of your product i.e. how many people could attend the virtual meeting? How many people could attend an individual session?
Reporting
3
- Our industry uses Continuing Education Credits (CE), does your platform track CEs, and how can we be certain our attendees actually attended the full session?
- Does your platform link with other registration systems?
- What reports will we be able to access after the meeting? We do not share our attendee information, so what is the privacy policy and how is data handled?
Sessions & Education
6
- We host a medical conference and have a need for virtual poster sessions, does your platform allow for this?
- How does your system allow us to manage who is attending certain sessions? We will have certain sessions that are only open to one type of registration, how do we make sure this happens?
- How will your product handle session Q&A and what support will our team need to supply for each session i.e. will we need to have session moderators for each session?
Technical
12
- What is the performance availability of your platform during the virtual meeting?
- What is the capacity of your product i.e. how many people could attend the virtual meeting? How many people could attend an individual session?
- What assistance does your product offer with the registration of attendees and is it able to handle financial transactions should we want to charge a registration fee?